Software Process Engineer

Sofware Process Engineer (Samsung: Klein); Plano, TX

Position Summary:

Bi-Lingual (Korean). Under limited supervision, has the ability of coordinating and managing Service Engineering product requirements. This individual will provide technical assistance between the Engineering department, NPI Teams and HQ Korea for SW technical requirements defined by our Customer. In addition, this individual will coordinate any additional service tools testing with the Engineering Team to ensure a successful product launch while meeting all deliverables. Responsibilities also include the establishment of effective working relationships with STA Service Engineering Teams, sales, and field testing personnel in order to drive product development and the product schedule successes.

Essential Duties And Responsibilities include the following: Other duties may be assigned. In this position, either directly or through others, the incumbent will:

· Serves as the liaison to HQ Korea to meet the customer SW requirements for scope of activities and product delivery requirements.

· Establishes and maintains customer and project requirements for Customer SW requirements.

· Ability to determine necessary resources, and project timelines while communicating project status to all levels of management.

· Contributes to the weekly communications with SEC regarding SW product & project requirements.

· Collects and compiles inputs as necessary to manage Product Development/Launch requirements.

· Responsible for the establishment of new processes and improve existing processes to improve overall reverse logistics performance.

Background/Experience to qualify for this position, the following minimal background and skill levels are required:

· Bachelors Degree, from an accredited college or university, or equivalent work experience in the telecommunications industry.

· Should have a minimum of 5-8 years experience in a project development or wireless telecommunications position requiring direct project development experience and long-term customer contact and relationship building.

· Experience in a marketing or sales product management or development department or functional company group developing, compiling, and presenting information on products and services.

· Experience researching and resolving customer technical complaints and issues.

· Previous experience with GSM/CDMA Terminal or Network Field.

· Comprehensive use of Microsoft Office applications operating in a Windows XP or NT LAN/WAN environment.

Necessary Skills/Attributes for this position the following skills and abilities must be demonstrated at a proficient level:

1. Develop and maintain excellent working relationships with all assigned levels within and outside the company.

2. Plan, organize and prioritize multiple complex assignments and projects.

3. Read and interpret detailed and complex customer requirements.

4. Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels, especially in logistical or financial areas of clients, prospects, and STA.

5. Work independently and in a team environment, in order to achieve personal and team goals and complete assignments within established time frames.

6. Easily takes direction and follows up as needed to ensure project completion.

7. Use of MS Office (Word, Excel, PowerPoint and Access)

Physical/Mental Demands and Working Conditions: The position requires the ability to perform the essential duties and responsibilities in the following environment:

7. Operate a computer keyboard and view a video display terminal more than 25% of work time.

8. Lift, move, or adjust general office equipment, boxes of marketing presentation or media materials using proper materials handling equipment and procedures.

9. Physically make product marketing presentations or demonstrations to customers, internal and external groups using verbal and graphics communication modes.

10. Travel to customer locations, trade shows, etc. requires maximum 30% of the time.

11. Occasionally work additional hours beyond normal schedule