MANILA: Customer Service Associate – Technical Account (Korean Native) – with Php 20,000 Signing Bonus

Join our world of possibilities...

TeleTech has become the premier name in Customer Management Solutions by targeting the needs of our global clients and delivering the services and people they need to succeed. We have more than 40,000 employees in over 80 customer management centers in key global locations. TeleTech is blossoming in the Philippines having supported the world's largest companies in the Philippines since 2001. Our passion for helping clients better serve their own customers is unequalled in the industry. We're looking for dynamic, service-focused people who share our high level of commitment.

MANILA: Customer Service Associate – Technical Account (Korean Native) – with Php 20,000 Signing Bonus

Responsibilities:

As a Customer Service Associate you will be required to answer inbound phone & email enquires from customers based in Korea.

You will be expected to help the customers troubleshoot technical issues, as well as provide superior customer service for general inquires.

Maintains current knowledge of products, promotions, procedures and other job related information; works with multiple product offerings.

Maintains strict compliance to all customer verification procedures to reduce the risk of potential fraud and/or information security violations

Requirements:

Skills/Knowledge/Attributes

Technical aptitude

Basic knowledge in PC hardware

· Good understanding on computers including Windows based programs, USB’s and Internet navigation

Knowledge in Microsoft Office applications.

Capable of handling & communicating effectively with all customer types.

Above average ability to read, write and speak English.

Strong native KOREAN communication skills, both written and spoken

Work Experience

Has relative work experience for any Call center with technical support background is preferred.

Consumer electronics or IT/Computer sector is preferred

Education/Certification

High school education (or equivalent) with computer studies or engineering, if applicable.

Candidates are encouraged to APPLY ONLINE with a comprehensive resume stating your current and expected salary and contact number together with a passport-sized photograph (n.r.) to:

TeleTech

10th floor EcoPlaza Building

2305 Don Chino Roces Ave., Makati City

(formerly Pasong Tamo Extension)

Candidates can also send their resumes to: hotjobsteletech.com or log on to www.hirepoint.com